Refunds
Last updated 2026-09-15.
Version française en préparation — contenu affiché en anglais.
Before a seat is assigned
On request, until the seat is assigned, we refund the amount you paid for the seat, less a processing fee of 4.5% of that amount. Contact us with the order number. The fee covers the payment-processing cost of the original payment, which the payment processor does not return to us when we refund. It does not apply where we cancel the order or cannot deliver the course, and it does not limit any right a law gives you to a full refund.
After a seat is assigned
[After a seat is assigned] The course has been delivered to the learner's account with the certification body once assigned. Whether and how much can be recovered follows that body's cancellation terms; Valment passes on what it recovers. [Legal: the certification body's current End User cancellation and refund policy is not yet on file; this section finalises when it is.]
How refunds are paid
To the original payment method through Stripe, within 14 days. [Quebec: within 15 days of cancellation — QC CPA s.54.13.] The amount refunded is the amount you paid less the processing fee where it applies, and includes any tax charged on the amount refunded. The refund, any fee retained and any tax adjustment are shown on the credit note we issue to you.
Contact
[Legal: the mailbox.]